Customer Service Associate (french-speaking) in Berlin bei Trade Republic Bank GmbH

Trade Republic Bank GmbH

DESTINATION FOR GREAT TALENT

At Trade Republic, we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe, with users holding over €6 billion on our platform.

We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for everyone across Europe to put money to work.

ABOUT THE TEAM

Help our customers to build their wealth: In our Customer Service Department, we see it as our task to unlock, comfort and assist our users on their journey. Our work stands for empathy, education and guidance. We work confidentially to provide our customers the highest support standard. By listening to our users we can improve our product and offer the best service possible. We ensure to push the goal further to democratize wealth and close the pension gap.

WHAT YOU’LL BE DOING

• Be the first point of contact for our customers in France and ensure excellent customer experience, especially during our rapid growth
• Understand and solve the challenging requests of our customers and always make them feel that they are in good and safe hands
• Work closely with other departments to answer even the trickiest questions and provide the best possible customer service
• Collaborate with our Tech Team by sharing customer feedback and proactively helping to continuously improve our app
• Take our customer service to the next level and help us to deliver the best service possible experience

WHAT WE'RE LOOKING FOR

• Main requirement: You already have experience in the areas of customer service (B2C)
• You have the desire to take on responsibility and initiate change through your initiative because customer satisfaction is your top priority
• The financial industry is an exciting area for you and you are interested in getting deeply involved in trading topics
• Experience with customer care tools (Zendesk, Freshdesk)
• You think in solutions, not in problems – and you always stay calm
• We are strong as a team - even with high workloads or in times of stress you stay positive and support your colleagues
• Native French, strong English skills and perfect grammar as well as an eye for detail round off your profile
• You live in Berlin or are open to move

WHY YOU SHOULD APPLY NOW

At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.

You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!

Trade Republic embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.