Customer Operations Specialist in Idstein bei JACK WOLFSKIN Retail GmbH

Customer Operations Specialist (m/f/d) in Idstein bei JACK WOLFSKIN Retail GmbH

JACK WOLFSKIN Retail GmbH

We Live to Discover

Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves. Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery. Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers. Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths. A career with Jack Wolfskin is anything but ordinary.

Come on forward with us!

Join us at our headquarters in Idstein as a Customer Operations Specialist (m/f/d).

In this position you will drive Operations Excellence with keeping our masterdata up-to-date. You help to continuously improve the orderbook management process to achieve strategic sales objectives and support and enable with this Customer Service Teams and our Sales Force. You will work closely with Customer Service, Sales Force, Finance, IT and Logistic Teams to deliver higher service level toward customers by continuously integrating new and improving existing order to delivery interfaces.

The story begins

Manage accurate data and data flows between Jack Wolfskin, 3rd party systems, service providers and customers
Manage and creation of Customer Master Data, Pricing Condition Records
Review and set KPI for accuracy
Coordinate, maintain and improve Master Data / PRICAT shared with customers
Increase automation level by integrating new or improving existing interfaces via our B2B Platform or EDI interfaces
Lead the roll out of new integrations points gathering customer business and technical requirements, managing communication between internal and external parties to achieve a proper integration schedule and launch
Provide internal operational, process and systems expertise to ensure data integrity and accuracy across all systems
Monitor EDI documents flow and ensure that orders can properly release, ship, track and be invoice.
When needed, initiate corrective action to resolve further issues with required departments (Sales, Finance, Logistic and/or IT)
Create and run ad-hoc reports to identify irregularities and provide data-driven recommendations to optimise existing processes
Support building and maintaining KPIs to ensure close monitoring of business and integration performance to identify and communicate potential issues at an early stage
Participate in testing of new system functionalities on Q-System to lower impact on existing integrations
Trouble shoot support tickets and contribute to the training and on the job learning process to ensure knowledge and understanding of EDI and system integrations
Create and update documentation to ensure that business knowledge is made available at any time
Ensure company guidelines are applied and respected

Your proven path

Need at least 2 years’ experience working with SAP MDM similar
Data & Interface Management – Understanding of interfaces between systems and impact of data accuracy
Analytical skills - Work with different kinds of information, see patterns and trends and draw meaningful conclusions
Project Management - Ability to start and finish a given project on a self-driven approach
IT Skills –SAP MDM (or similar) knowledge, especially Business Partner setup and Pricing Conditions maintenance
Knowledge in EDI, JIRA and web forms would be a plus.
Good knowledge in all Office 365 applications
Teamwork - You can work with all levels and get teams to adhere to the required objectives
Languages – You are fluent in English any other languages are a plus
Positive attitude - Being calm and cheerful when things go wrong
Thinking skills - (problem solving and decision making) You try and solve problems or can see where something won't work
Resilience - You keep determined achieving your goals even if the path is not always straight and easy

We are an outdoor gear company and we act like it

Exciting product world and international environment in a responsible and sustainable company
Flexible and hybrid working
Attractive employee discounts und additional company benefits