Medical Support Assistant (Office Automation) in Landstuhl bei US Military Treatment Facilities under DHA

Duties

• Schedules appropriate patient appointments.
• Enter, manipulate and retrieve information and data from automated medical systems and electronic health record system.
• Receive patients and visitors in person, answer phones and respond to inquiries via other communication mediums such as email.
• Assist patients with completion of medical forms/documentation based on established policies/guidelines.
• Refer urgent messages and patient results for immediate action.
• Maintain patient records/charts according to regulations, policies, or procedures.
• Utilizing office automation systems to complete administrative tasks.

Requirements

Conditions of Employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
• Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit http://www.dtic.mil/whs/directives/corres/pdf/140025v1230.pdf.
• This position is required to work uncommon tours of duty hours such as, on-call, working either fixed or rotating shifts, evenings, weekends and/or holidays.
• This position is subject to screening and update of required immunizations.
• This position is identified as Mission Essential which may require you to work or remain at work during an emergency situation or when inclement weather has curtailed operations (e.g., threat to the facility, natural disaster, delayed reporting).
• This position requires Temporary Duty (TDY) or business travel approximately 5% of the time away from your permanent duty station.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual season influenza vaccinations in accordance with Defense Health Agency Procedural Instruction 6025.34.