Service Agent B2B in Berlin bei AUTODOC

Where your expertise is needed

AUTODOC is one of the leading online retailers of vehicle parts and accessories in Europe. The company, which was founded 14 years ago by Alexej Erdle, Max Wegner, and Vitalij Kungel in Berlin, quickly developed into one of the most exciting internet companies in Europe. In 2021, AUTODOC achieved sales of over one billion euros (2020: 842 million euros). AUTODOC stocks 4.8 million products for 166 car, 23 truck, and 154 motorcycle brands. AUTODOC operates in 27 European countries and employs around 5,000 people at 8 locations.

What we’re looking for

We are looking for an energetic person ready to meet customers in their premises (garages) and explain to them the benefits of cooperation with Autodoc PRO.
The target of a Service Agent is to become an advisor for a customer, a helping person, which enables activation the customers towards purchasing from Autodoc Pro.

Responsibilities:

• Visiting potential and current customers (garages) according to orders given by CRM tool, daily (12 and 15 scheduled visits per day)
• Updating the garage data base in case if new garages are found or if data base is incorrect.
• Creating relations with customers – mainly garage owners.
• Presenting the Autodoc PRO concept and its benefits.
• Helping in registration at and usage of the Autodoc Pro website.
• Solving eventual problems with Contact Center support.
• Passing to customers information about new products in the offer.
• Reporting visits in CRM tool.
• Reporting to the manager news from the market and competition, suggesting necessary changes or actions.

Requirements:

• You have experience in direct sale or previous position connected with direct meetings with customers (sale rep., technical advisor etc.)
• You know the automotive spare parts market in Germany.
• You have negotiation and problem-solving skills
• You speak German and English will be additional advantage
• You have a driving license.

Perks at work

What do we offer?

• We provide a company car (Skoda Octavia, Opel Astra, VW Passat) for business usage
• We offer 30 vacation days and 1 additional day off on your birthday
• We offer flexible working hours and remote work
• We provide you with a Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members
• We are a fast growing international company with stable employment
• We offer team events, company celebrations and employee discounts of up to 75% on travel, technology, fashion and much more
• We provide AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rates
• We provide opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.