E-Commerce Assistant 30 hrs/week in Berlin-Kreuzberg bei MYKITA Holding GmbH

E-Commerce Assistant (m/f/x) 30 hrs/week in Berlin-Kreuzberg bei MYKITA Holding GmbH

MYKITA Holding GmbH

The E-Commerce Assistant (m/f/x) is responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. The person oversees all customer touchpoints (email, phone, chatbot, etc.) to create an excellent brand and service experience. In their function, the E-Commerce Assistant aims to provide a First-Class customer experience, and assist in generating sales and conversion, but also aim to decrease returns and abandonment rate.

TASKS & RESPONSIBILITIES

Manage all consumer touchpoints / channels of the MYKITA E-Shop
Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
Supervise develop processes to handle customer requests in the most efficient way
Coordinate requests with the appropriate internal departments
Consult and support customers in the buying process
Provide after-sale communication and service
Work in close collaboration with the Webshop and Brand team on different projects to assist in driving online sales
Audit online customer experience and flag any bugs or website issues
Ad hoc merchandising and product selection for digital features

REQUIRED PROFILE & QUALIFICATIONS

Experience in a service-driven environment
Strong communication and people skills
Fluent in English and good knowledge in German, additional languages are a plus
Positive and solution-oriented mindset
Well-organized, structured, and faithful
Optical education / background advantageous
MS office skills
Experience with ERP–systems

OUR CULTURE & BENEFITS

The MYKITA HAUS is an international and inclusive workplace with over 270 individuals and 35 nationalities – we value diversity and the wide range of experiences of our team
Social working environment with gym access and yoga, kitchen facilities, food offerings and company celebrations
Flexible working hours – we encourage life balance with flexible working models
MYKITA HAUS provides an inviting workspace in a historic building in Berlin Kreuzberg
Dogs are welcome
Employee discount on our products

ABOUT US

MYKITA is a company with a strong sense of community that distinguishes itself through creativity, independence and entrepreneurial spirit. With an honest and uncompromising approach to design, we craft original and innovative products with premium quality and aesthetic appeal.

An innovator and market leader in the independent eyewear industry, MYKITA is dedicated to crafting the best product experience. At the MYKITA HAUS in Berlin, all departments work together to guide the product through every stage, from conception to the shop floor. We aim to set new standards in design and manufacturing, but also to forge our own path as an independent enterprise in a dynamic market. Sustainability and progress stand at the heart of what we strive for.

MYKITA is an international community of creative and skilled individuals – we explicitly welcome applicants from all backgrounds, irrespective of gender, disability, ethnic or social origin, or sexual orientation.

Please address your application to:

MYKITA Holding GmbH

Jessica Rebenschütz

Ritterstraße 9

10969 Berlin, Germany

www.mykita.com

Art der Stelle: Teilzeit

Erwartete Arbeitsstunden: 30 pro Woche

Arbeitszeiten: