Service Support Manager in Homeoffice bei Webhelp

Webhelp

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SERVICE SUPPORT MANAGER

Benefits:

Full time employment contract
Start: end of June 2023 untill February 2024 with possible extention for the right candidate
Good career prospects in a reputable company which rewards employees with commitment and passion

Social benefits: sport card (MultiSport), private medical care
A Monday to Friday schedule
Workplace: work from home (Poland)

Your tasks:

FinancialForce/Salesforce record creation and management based on standard operating procedures including, but not limited to, the following objects: project, credit, staffing, assignment, timecard, milestone, resource, contact, and opportunity
Monthly operational program reviews for large customers, identified by the business and not capped at a number, based on a template provided by us
Order form coordination between account teams and Global Business Practice Team including prepping necessary order form data as outlined by the order form template
Preparing and sending weekly and monthly operational metric reports for account teams based on standardized template provided by us
Assisting with ticket creation for billing/invoicing issues for PSO orders

Requirements:

BA/BS degree or equivalent practical experience
Fluency in English (min. C1 level)
Be extremely detail-oriented while doing repetitive tasks
Have CRM experience - mandatory
Have previous experience with Salesforce – nice to have
Have strong Google Sheets/Excel skills - mandatory
Have strong data entry and monitoring skills
Excellent verbal and written communication skills
SQL experience
Experience working with remote teams in multiple time zones
Ability to present complex information in a clear and appealing manner

The Service Support Manager will be solely dedicated to operational, reporting, administrative support, and managing delivery data directly in FinancialForce (ERP). This will provide visibility on project delivery, revenue, and partner effort. This role has a lot of stakeholder interaction to gather necessary information for data entry. The Service Support Manager will support critical migrations with our most important and challenging customers by handling the operational, reporting, and administrative activities.

We are looking for candidates with a strong operational and executional orientation. The candidates will need to be comfortable with a fast-paced stream of work as assignments and projects are high volume and evolve quickly. The candidates must have great attention to detail to ensure delivery data is accurately input and maintained.

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