Territory IT Proximity Support Agent in München bei BNP Paribas

In Munich, we are looking for you to join us in a full-time or part-time permanent position as

Territory IT Proximity Support Agent (all genders) at Territory Functions

BNP PARIBAS: WHO WE ARE

How do you imagine working at a bank? Probably not like this: at BNP Paribas, everyone is on first-name terms and we wear the clothes we feel good in. We live diversity, team spirit and sustainability. At BNP Paribas, you will find a secure job, plenty of space for your ideas and a suitable professional solution for your individual life situation. Your potential is limitless - and so are your development opportunities. We don't give empty promises, we convince with action: we - that's around 185,000 employees in 65 countries. We are the leading bank in the European Union. We are the "World’s Best Bank for Sustainable Finance 2023" (Euromoney). We are Top Employer 2023. We are: The Bank for a Changing World.

TASKS & RESPONSIBILITIES: WHAT AWAITS YOU

Fixing of issues/requests as WiFi access problems, blocked accounts, accessory replacements and New Joiners
Coachings and trainings (One-2-One Sessions)
Provisioning and maintenance of DIY services and machines, such as vending machines, terminals for network connection tests or Smartcard services
Installation and verification of new systems, the last validated OS, software and security updates
Onsite support at the user workplace, in case the request/issue is not solvable in a One-2-One session.
Training other staff members on troubleshooting and diagnosing problems

EXPERTISE & SOFT SKILLS: WHAT YOU OFFER

Completed apprenticeship as an IT professional / IT specialist or equivalent/higher apprenticeship
Applying the learned and experienced IT knowledge in most situations with limited need for advice and support
Aiming at increasing user satisfaction, problems are solved efficiently and on time
Ability to document findings and insights in an appropriate way to ensure proper increase in knowledge and knowledge management, proactive sharing of information within the team
Characteristics such as team ability, communication strength and flexibility
Very good German and English language skills in word and writing

You don't meet every criterion? No problem, you are more than welcome to apply anyway.
It is important for us that you can develop and grow in this position.

BENEFITS: WHAT WE OFFER YOU

30 days' holiday and additional special leave days
Work in the office and from home
A wide range of opportunities for your development, such as internal and external training, talent development programmes and (inter)national career prospects within the BNP Paribas Group
Allowances for Job Ticket Deutschland, car & bicycle leasing
Subsidies for Job Ticket Germany, car & bicycle leasing
Company pension scheme with BVV
Employee Assistance Program: Professional support and great offers for your private and family life from benefitatwork and voiio
Insurance cover via a group accident insurance and survivors' insurance
A wide range of offers for your health, such as access to over 6,000 sports and health facilities with EGYM Wellpass

Your contact person is Janina Müller – we are on first-name terms.

DO YOU WANT TO SHAPE A CHANGING WORLD?
APPLY NOW, IN ONLY 5 MINUTES.

Please send us your application documents exclusively via our online portal. Unfortunately, we cannot consider applications by email or on paper for the protection of your data.

BNP PARIBAS: ONE BANK – MULTIPLE OPPORTUNITIES

From investment banking, vehicle leasing and real estate consulting to insurances, private banking and financing - the range of products and services BNP Paribas offer is very diversified. To ensure the highest level of expertise and the best service for our private, corporate and institutional clients in each individual business area,