Consulting Engineer in Berlin bei Cisco Systems

Cisco Systems

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Regional CX Teams support highly technical customer engagements in all theatres across the globe and customer segments. This position will be primarily focused on the German Theater.

What You'll Do

Write processes and procedures for customized support services. Ensure accurate delivery and sales of product and service solutions. Identify need for and assist with creation of customer training.
Act as business driver to improve customer's and Cisco's internal operations. Understand customer's internal business functions and culture. Project lead customer facing projects and internal sophisticated service improvements. Identify, build and manage relationships with customer's internal management. Act as single point of contact for operational issues.
Coordinate technical issues and customer needs. Represent customer needs to Cisco post-sales support teams and applicable organizations. Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel.
Provide customers with updates on hot or escalated issues. Coordinate and conduct weekly conference calls to provide status reports to customer. Build and present quarterly reports to customers with analysis of customer's support needs.
Be able to understand and capture client requirements, lead a technical team to craft and implement technical solutions that meet customer's needs.
Participate in technology specific projects for services like implementation, migration, or support.
Cooperate with the project teams, follow protocol, adhere to project processes and compliance.
Create technical documentation such as topologies, designs, implementation plans, and documents around client solutions.
As part of a larger team, collaborate in a virtual environment with minimal mentorship.

Who You Are

We are looking for a Consulting Engineer to deliver customer projects in the field of network design, implementation, performance engineering, problem resolution and automation.

We need a creative problem solver, responding to customers' demands to deploy and support Cisco's newest technologies and products. Be well positioned to become a trusted advisor, capable of building solid, long-term relationships with customers. Our CX Engineers are recognized technology specialists and Cisco will help you continuously improve your skills and expertise to lead technology/solutions.

Proven experience of 3 to 5 years in Network Engineering positions.
Background in data networks and familiar with key Cisco technologies and protocols.
Professional level (e.g., CCNP, CCIE) or equivalent relevant certification and skills.
Good understanding of Automation technologies (e.g., Ansible, Terraform) and can articulate the value of Network Automation!
Experience in the process and output of designing and implementing Datacenter network solutions
Operational experience including network management, network availability, and capacity management.
Eager to develop yourself and learn new technologies and delivery methods!
Willing to travel for customer projects, training, and internal meetings (25-35%).
Fluent in spoken and written German and good English language skills (level B2 to C1).

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without dive