Technical Support Specialist EMEA in Deutschland bei Crown Equipment Corporation

Crown Equipment Corporation

About Crown Lift Trucks Ltd:

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job description:

As a Technical Support Specialist EMEA (m/f/d), you will be the contact person in our Customer Support and responsible for the tricky problems of our technicians as well as playing a key role in solving and improving our processes for customers.

What you can expect

As the contact person for our technicians, you will be responsible for solving various technical problems.

Your professional development is also important to us and we support our employees by participating in various learning modules as well as regular personnel development meetings

What you can do for us

Your technical know-how and creativity will help you to find the best possible solution, even for difficult problems
You enjoy passing on your knowledge and ideas in 3rd level support
You are constantly in close contact with the team as well as with our technicians
By constantly documenting and analysing problems and solutions, you ensure that everyone involved has access to relevant information.

What you should bring with you

You may already have been able to gain professional experience in a comparable position?
Maybe you are a technician and would like to pass on your knowledge to your colleagues in the office?
Are you interested in technology and would you like to constantly expand and expand your knowledge?
When it comes to technical problems, you don't bury your head in sand, but don't let up until the problem is solved?
Can you put yourself in the shoes of customers and technicians?
Do you have a high technical affinity and a very good command of English?
Would you describe your way of working as structured and result-oriented?

Key Tasks

Your technical know-how and creativity helps you to find the best possible solution even for difficult problems

You enjoy passing on your knowledge and ideas in 3rd level support

You are constantly in close contact with the teams and your technicians

By constantly documenting and analysing problems and solutions, you ensure that everyone involved has access to relevant information

Personal Specification:

Preferred Qualifications

You already have gained professional experience in a comparable position?

You are interested in technology and want to continuously expand and extend your knowledge?

When technical problems arise you keep at it until the problem is solved?

Vacancy Details:

Hours of Work:

Flexible Hours

Benefits

Employee Offers & Discounts

Company Vehicle:

N/A

Holidays:

30 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are