Student Services Manager - Program Services and Operations bei ESMT Berlin

ESMT Berlin is the highest-ranked business school in Germany and Top 8 in Europe. Founded by 25 leading global companies, ESMT offers master and PhD programs, as well as executive education on its campus in Berlin, in locations around the world, and in an online blended format. We strongly believe in cross-team collaboration to achieve our mission to develop entrepreneurial leaders who think globally and act responsibly.

For our program services and operations team, we are looking for a

Student Services Manager
(m/f/x, 20h/week, to start in August 2023)

As student services manager you will report to the director of program services and operations and will be responsible for cross-program student services by supporting students before and during their ESMT study program and promoting an environment that is responsive to student needs.

Relocation and on- and off-boarding

• Provide assistance with international or domestic relocation (visa and residence permit applications for students and their families, Bürgeramt registration, health insurance, bank accounts, housing, childcare, etc.)
• Establish and maintain good working relationships with the Berliner immigration authorities and the German Embassies worldwide
• Liaise with health insurance companies to insure students, keep records of student health insurance
• Liaise with housing providers, identify collaboration opportunities
• Manage the enrollment process of admitted students (incl. issuing of confirmation of enrollment, student IDs, keep track of health insurance, etc.)
• Inform students about social security and immigration regulations relevant for working students and interns
• Administer US student loans and GI Bill processes

Campus life

• Plan and facilitate Orientation Week activities, in close cooperation with program offices
• Develop and manage student clubs and organizations to meet the diverse needs of the degree programs
• Coordinate and support student club events, evaluate student event proposals and funding applications

• Have three years’ experience in managing student activities, programs or services, or a combination of experience that demonstrates the abilities to accomplish the duties and responsibilities of the role
• Have outstanding communication skills and experience working with a diverse group of students
• Have demonstrated passion for providing high-quality service, process and outcomes with attention to detail and excellent follow through
• Facilitate effective collaboration, innovation and creativity among faculty, students and ESMT staff
• Are an excellent team player, have a hands-on working attitude, a good sense of humor and the ability to keep calm in turbulent phases. The ability to work outside of normal business hours when necessary
• Are fluent in English and communicate on at least B2 level in German
• Have knowledge of the German Residence act and the procedures applied by the immigration authorities in Berlin as well as the German embassies abroad is a plus (desirable)

ESMT offers a very collegial and international environment with employees from more than 35 different countries. We encourage a self-driven attitude and contributions with meaningful and lasting impact. We celebrate and support diversity for the benefit of our employees, our programs, and our community.

We are proud to be an equal opportunity workplace that guarantees employment opportunity regardless of gender identity, color, ancestry, religion, sex, sexual orientation, national origin, citizenship, marital status, disability, or age. We work together on our campus in the heart of Berlin-Mitte. You can get here by public transport or bike and enjoy your lunches in our private restaurant and café or next to the beautiful Spree. Make use of our big garden and enjoy coffee and tea on the house.