As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves.
Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer. To help us maintain this level of care, we need to expand our Operations team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment.
As an Operations Manager, you will be a crucial part of fulfilling our mission to raise the standard of secondary care and make it accessible to all by organising all steps for our patients, so they can receive the best medical outcomes and the smooth treatment journey they deserve. Together with the rest of the team, you will create a new way of treating orthopaedic patients in the UK and beyond.
- Ensure the seamless running of our patients’ journeys, so patients can be at ease from first contact to the moment they are discharged from our care
- Act as the main point of contact for our partner surgeons and their admin teams, working together to organise everything for our patients, from consultations and surgery dates to other medical appointments and the payment of invoices
- Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows, and setting fair and competitive prices for our care packages
- Work closely together with our Patient Care, Partnerships and Product teams to enable the best patient experience
- Continuously improve internal processes and the ways we work with our partner surgeons and hospitals
- Your command of English is native-level (no German skills required), and you are confident communicating professionally via phone and email
- You have at least two years of experience in Operations, Logistics, Executive Assistance, Customer Service or Secretarial Services
- You have impeccable time management, prioritisation and organisational skills
- You can balance working efficiency with a keen attention to detail
- You can remain calm and focus on the outcome for the patient in a fast-paced, target-driven environment
- You are a proactive problem solver who can find root causes, develop new best practices and easily adapt your working style accordingly
- You are a self-motivated individual who also excels in a team
- You hold a valid working permit for Germany
- You have experience using Google Sheets or Excel
- You have experience working in Healthcare
- You have experience working in startups
- Competitive salary + benefits
- Rewarding work helping patients get the best treatment with the best surgeons in the smoothest way possible
- Flexible working-from-home schedule including up to 4-weeks per year of fully remote work from anywhere in the world
- Competitive yearly holiday allowance
- Urban Sports Club (All-sports/gyms-in-one) membership
- Mental health support with a subscription to Mindsurance coaching and therapists
- An in-office Yoga/meditation space as well as a subscription to the Headspace meditation app
- Independent Cultural Societies are provided with a generous budget to organise events, meet-ups and cultural exchange evenings for themselves and the wider team
- Employee Training & Development budget
- Corporate benefit discounts and Quarterly Awards
- Generous social budgets for project lunches, department dinners or drinks with the team
- German classes to help the team integrate and settle in Berlin
- Weekly company brunches & lunches & Friday drinks, fresh fruit, snacks, fairtrade coffee, and Yorkshire Tea is available in our kitchen every day. We also collaborate with local start-up GoTiger App to provide us with weekly rotations of exciting Asian food for your enjoyment throughout the week
- Regular team events including BBQs, Boat Parties, Stammtisch, Sports Days, Pub Quizzes, and annual team offsite and Summer and Christmas parties
Total duration: 1-2 weeks
We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process.