Sales administration and logistic assistant in Deutschland bei Foss

As our new sales administration and logistic assistant at FOSS, you will play a key role in our order and customer handling processes. Together with our dynamic team in Hamburg and stakeholders across the organization you’ll have the opportunity to put your professional skills into use in securing outstanding customer experience.

You will be responsible for order handling and customer support
Your key responsibilities in the role as sales administration and logistic assistant is to support the order handling and execution processes, where you together with the rest of the team will optimize existing set-up and challenge our day-to-day business. Ensure customer satisfaction and on-time delivery.

Your primary tasks are, but not limited to:

• Order processing for our customers in Germany, Austria & Benelux including system maintenance, order confirmations, order initiation, as well as tracking and billing
• In time handling of incoming and outgoing goods within the region and specifically the warehouse in Hamburg, including new deliveries, return material or warranty handling
• First line support for customer webshop consulting and issue resolution
• Support with contract management, especially for our digital solutions and maintenance contracts
• Communication link between Global Distribution and our Sales & Service organization
• Execution of tasks in a productive and efficient manner based on current objectives, strategies and guidelines
• The position also contains a coordinating and supporting responsibility within F-NE in terms of maintaining existing Global Logistics processes and develop new in connection with changes
• Close collaboration in and support of the back office in day-to-day business

Qualifications
You have a natural sense of what a good customer experience is all about, you thrive in a fast-paced environment, and you can adapt in tasks and priorities.

To succeed in the role we expect you to have:

• Minimum 3 years’ experience with sales/customer service
• Good communications skills and fluent in written and spoken German and English,
• Skills with French and Dutch are a strong advantage
• Knowledge in Sales Force and SAP ERP is an advantage but not a requirement
• Excellent problem-solving skills and attention to details

We will come to know you as self-motivated and possessing a can-do attitude with a logistic mind-set. You work well within a team and can build a network within a large organization.

We offer

• Competitive basic salary
• Annual company bonus
• Company pension scheme
• Job bike
• Full training
• Working for the market Leader
• Many opportunities to learn, improve and develop your personal and professional skills

Ready to embark our journey?
We conduct interviews on an ongoing basis, so we look forward to hearing from you soon! Please note that we only consider applications received through the link below. For further information regarding the job, please feel free to contact Markus Aha, Controller at Markusaha@foss.de.

All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

We in FOSS are on a mission and we sincerely hope you will join us!
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects, it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40.000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1.700 talented colleagues from more than 32 different countries.