We are a leading company in the global pool & wellness industry
Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market.
Fluidra has a clear mission: to create the perfect pool and wellness experience responsibly.
Fluidra operates in more than 47 countries through its subsidiaries. We have more than 135 sales branches and more than 35 production centers around the world, in addition to strategically distributed logistics hubs that support our production and distribution centers.
Our team is comprised of more than 7,000 employees motivated and skilled employees from over 45 countries.
Mission:
The Sales Operations Manager (based in Germany) is responsible for overseeing the processes, tools, and technologies that support the sales force in an organization. This role ensures that the sales team operates efficiently and effectively to achieve its revenue goals. The Sales Operations Manager works closely with sales leadership, marketing, finance, and other departments to drive sales performance and strategic initiatives.
Your responsibilities
SALES PROCESS OPTIMIZATION
Develop, implement, and optimize sales processes to improve efficiency and effectiveness.
Monitor and analyze sales activities to identify opportunities for improvement.
Standardize sales procedures and ensure they are documented and followed consistently.
SALES ANALYTICS AND REPORTING:
Create and maintain sales performance dashboards and reports.
Provide insights and recommendations based on sales data analysis.
Track key performance metrics and develop forecasts to support strategic planning.
Ensure the data quality regarding Customer Segmentation by channel to execute Go-to-Market strategies properly.
SALES TOOLS AND TECHNOLOGY MANAGEMENT:
Manage and optimize CRM systems and other sales tools.
Ensure the sales team is trained on and effectively using sales technologies.
Evaluate and implement new sales technologies to improve productivity.
Monetize the Digital Platforms (webshops, apps,…) by applying sales-oriented strategies.
SALES PLANNING AND STRATEGY:
Collaborate with sales leadership to develop sales strategies and goals.
Assist in the development of sales plans and territory management.
Support quota setting and management processes.
Be responsible for the Pricing Policy in terms of configuration and execution.
SALES TEAM SUPPORT:
Act as a liaison between sales and other departments (e.g., marketing, finance, product management) to ensure alignment and collaboration.
Provide support for sales training and onboarding programs.
Assist in the resolution of sales-related issues and challenges.
PERFORMANCE MANAGEMENT:
Monitor and evaluate the performance of the sales team.
Identify areas for improvement and provide coaching and support.
Develop and implement incentive programs to motivate and reward high performance.
POLICY DEVELOPMENT & IMPLEMENTATION
Help develop procedures for an area of the organization, and monitor their implementation.
FUNCTIONAL STRATEGY FORMATION
Contribute to the formation of one or more elements of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.
ORGANIZATIONAL AND PERSONAL CAPABILITY BUILDING
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.