Front Desk Agent in Mainz bei Hilton

As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. You contribute mainly to the first impressions of our guests and, therefore, the following tasks must be performed to the highest standards:

• Greeting and saying goodbye to our guests in a hospitable manner and with a smile, and efficiently handling the check in/check out process
• Satisfying and retaining guests by providing optimal guest service while adhering to established standards on all shifts
• Responsibility for cashiering / billing
• Concierge and reservation activities as required
• Induction of trainees and interns into the department
• Ensure communication and cooperation with all other departments, especially housekeeping, technical and accounting departments

What are we looking for?

• You have an apprenticeship in the hotel business or similar industry
• Fluent communication in German and English language
• Passion for hospitality and excellent customer service
• Positive charisma and excellent communication skills
• Confident and professional handling of guest feedback and independent and efficient solving of challenges
• Appearance according to our grooming standards as well as excellent manners
• OnQ knowledge is an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

How do you apply?

Follow the application form or directly write an E-mail to saskia. jakob@hilton. com

We are looking forward to your application!