Front Office Supervisor in Dortmund bei Hotel Co 51

What is required?

• Experience in hospitality
• Good knowledge of customer relations
• Good understanding of computer handling (Opera, MICROS)
• Good command of the German and English language
• Venturous, humble, helpful and approachable

What will you get?

• € 2.847 - € 3.050 per month
• Christmas allowance, holiday allowance
• 39-hour working week
• 28 to 30 vacation days, increasing with seniority
• Pension Plan (Betriebliche Altersvorsorge)
• F&B discounts in the hotels

What will you do?

• 20% Creating schedules
• 15% Making orders for food, beverages and housekeeping supplies
• 30% Providing customer care
• 25% Onboarding new employees and supervising Crew Members
• 10% Solving ad hoc problems

If you like it to make both the Crew Members and the guests feel comfortable in the hotel, and like the challenge of helping them as well as possible with various questions or unforeseen issues, then this is the job for you.

At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunitites in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

Career path

• Front Office Supervisor/Shift Leader
• Assistant Hotel Manager (Assistant Captain)
• Hotel Manager (Captain)

As Front Office Supervisor/Shift Leader at Residence Inn you are responsible for supervising the Front of House Agents and making sure that all the tasks are completed during every shift. Together with the other Crew Leaders, you divide the responsibilities for a certain department, for example the lobby and bar or the reception. During a shift, you regularly change departments, which means you perform a number of tasks during a shift.

During a shift, you check whether the Crew Members do their tasks on time and according to the guidelines as described in their checklists. You also provide customer care services, both in the hotel and online. Furthermore, you order stocks for food, beverages and housekeeping supplies so that everything needed is present in the hotel. This way you ensure that the hotel looks well maintained and the Crew Members are carrying out their work enjoyably.

In addition, you perform some administrative and organizational tasks. You prepare the schedules for the Front of House Agents, making sure all jobs are filled and indicating what tasks everyone should carry out. Furthermore, you organize projects assigned to you, for example a private event, and keep the Management informed abouth them.

You usually work as the only Front Office Supervisor/Shift Leader and with between three and five Front of House Agents per shift, depending on the size of the hotel. You report to your supervisor, the Assistant Hotel Manager.

For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.