Postdoctoral Scientist, Customer Engagement Technology in Berlin bei Amazon Development Center Germany GmbH

Amazon Development Center Germany GmbH

• PhD in a relevant field, received within 2 years of starting the program
• Proven publication record in Machine Learning, Computer Vision, AI, Computer Science, or other related technical fields
• Experience in data science and quantitative research
• Proficiency in technologies relevant to the subfield
• Experience in Natural Language Processing, and in particular Large Language Models

Do you want to join an innovative team of scientists who invent and apply the most advanced machine learning and NLP techniques to create the best customer engagement experience on the earth? Do you want to revolutionize the way how customers solve their issues and get their questions answered? At Customer Engagement Technology (CET), we develop peculiar products that help customers solve problems. We innovate on behalf of customers, developing Bot, self-service, and associate-facing products that delight customers and support our world class customer service workforce.

We are looking for talented Postdoctoral Scientists to join our CET Machine Learning team in Berlin, Germany for a one-year, full-time research position to work on research and development of task oriented dialogue agents for the customer support domain. We utilize Large Language Models (LLMs) to address challenges within TOD systems, such as Natural Language Generation for generating system responses based, state tracking, decision making etc. We publish our research in top tier NLP and AI venues (EMNLP, ACL, AAAI, etc), and deploy ML powered chatbots primarily in the customer returns domain.

Key job responsibilities

In this role you will:

• Work closely with a senior science advisor, collaborate with other scientists and engineers, and be part of Amazon’s vibrant and diverse global science community.
• Publish your innovation in top-tier academic venues and hone your presentation skills.
• Be inspired by challenges and opportunities to invent cutting-edge techniques in your area(s) of expertise.

We are open to hiring candidates to work out of one of the following locations:

Berlin, BE, DEU

• Ability to independently deliver results in a fast-paced environment
• Publications at top-tier, peer-reviewed conferences and/or journals
• Exceptional verbal and written communication skills
• Expert knowledge in modeling and performance, operationalization, and scalability of scientific techniques and establishing decision strategies

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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