Junior Customer Success Manager in Stuttgart bei AnyDesk

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

To support us on our mission, we are looking for a highly ambitious Junior Customer Success Manager. As a Junior Customer Success Manager at AnyDesk you will be responsible for providing exceptional customer service to lower-tier customers, creating and implementing onboarding, educational, and retention campaigns. In your day to day work you will be primarily focused on responding to customer inquiries and requests, troubleshooting issues, and providing timely solutions to ensure customer satisfaction. You will work in an international environment to achieve common goals and objectives.

This is an excellent opportunity for someone who is looking to start a career in customer success management and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

• Act as the primary point of contact for lower-tier customers and support them throughout their customer journey
• Create and implement onboarding, educational, and retention campaigns
• Ensure optimal adoption, scaling, and overall customer satisfaction
• Identify customers' needs and habits to create upsell and upgrade potential
• Provide personalized customer support and training by responding to product-related queries and providing basic technical assistance
• Collaborate with Marketing and Product Management to develop compelling adoption materials

Basic Qualifications:

• Studies in Business, Marketing, Communication, Psychology, or IT or comparable qualification
• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent written and verbal communication skills in English + additional language(s)
• Ability to work independently and as part of a team

Preferred Skills and Experience:

• Previous experience in any customer service, account management, sales or technical support role
• Passion and understanding of technology (Cloud Services & SaaS Solutions)
• Strong problem-solving skills and ability to think critically
• Experience with CRM systems and customer support software

• Centrally located office in Stuttgart
• Flexible working hours and a hybrid working model
• 30 vacation days/year in a full-time position
• Free drinks and weekly team lunch
• Personal and professional development potentialities and room for creative ideas
• An international team