Service Expert Data & Analytics in Mülheim an der Ruhr bei ALDI SÜD

Your Job

• Supporting the Platforms department in managing operational processes
• Coordinating the cross-team resolution of incidents or requests, while also monitoring and reporting on their progress
• Consulting and advising stakeholders on issues or demands related to our data & analytics platforms
• Providing regular status updates to stakeholders on issue resolution or request fulfilment
• Identifying patterns of recurring issues and triggering their structural resolution
• Fulfilling the role of change manager and facilitating regular change advisory board meetings
• Reporting on and monitoring SLA compliance in incident management for platform services and driving initiatives to improve service

Your Profile

• Bachelor’s degree in business administration, computer science or a related field
• 2+ years of experience in service management or a related field; good knowledge of ITIL
• General knowledge of the data & analytics field
• Hands-on experience using an analytical system and basic command of SQL and/or a programming language
• Willingness to learn how to use our reporting or analytical systems
• Strong attention to detail and ability to multi-task
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office applications
• Ability to work both independently and as part of a team