User Support Specialist (German speaking) in Berlin bei nilo health

Your responsibility:

• You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
• You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
• You support users in matching and know exactly to which psychologists you have to forward special requests
• You are in constant contact with team members from different departments, especially from our Psychology and Tech teams

You'll be successful with these skills:

• Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
• Your written and verbal communication skills in German and English are fluent
• Working with people is your passion and you love to communicate
• Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
• You’re extremely customer- and solution-oriented
• You are a great organizational talent and remain calm even in stressful situations
• You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes

What you get:

• A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
• Responsibility and creative freedom in your role
• Opportunities to develop personally and professionally
• Free access to the nilo.health app (incl. family support)
• Enjoy working abroad for up to 90 days per year (workation)
• Hybrid working model (Note: it is required to live Berlin as the User Operations team has a weekly team day).
• Urban Sports Club membership at a discounted price
• Equity options (VESOP) - you benefit from any increase in the nilo's valuation that you've helped to create
• Regular team and company events
• Bring your dog to work, we have office dogs in both the Berlin & Munich location

nilo.health embraces diversity. We strive to create an inclusive workplace where everyone feels welcome, psychologically and physically safe. All applicants will be considered for employment without regard to different ethnic/racial origins, age groups, religions/ideologies, sexual orientations, gender identities, abilities, socio-economic statuses, educational backgrounds, family arrangements and/or any other characteristic.

We would like to encourage you to apply even if the technical requirements cannot be met 100%.