Digitization Operations Manager in München bei Google

Google

A person with disabilities will be given preferential consideration per local regulations.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in operations, process improvement, and analytics.

Preferred qualifications:

Experience in process improvement for operations, Lean, and/or Six Sigma.
Ability to use data to drive decision making.
Ability to learn and apply knowledge with excellent organizational skills.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

In this role, you will support the set up and management of industrial-scale operations dedicated to the digitization of various media at our Munich scan center. You will develop and manage high-volume processes for moving these to and from our scan centers or to and from our partners. This requires detailed and data-intensive analysis of quality, operations systems, and performance.

You will manage the operational work and performance of an extended workforce at our Munich scan center. In addition, you will work on projects that increase the scope of work. You will be required to work in the Munich scan center up to 5 days a week.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

Manage the performance of a small extended workforce team that digitizes partner media and objects at the scan center with responsibility for timely turnaround.
Execute any required prioritization of partner content through the various digitization processes at the scan center.
Help to streamline digitization operations including development/revision of standard operating procedures.
Participate in various cross-site training development and process harmonization projects to bring and document standardized best-practices to global tape operations.
Support assigned or digitization program leads as required to meet quarterly program deliverables, including taking responsibility for various sub-projects as needed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.