Job summary
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
The Operations Manager will drive the launch of hub locker services in Sweden and report to the technical operations lead as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
The Operations Manager will:
- Manage the end-to-end installation and maintenance process for Hub products
- Execute service roll-out on-time
- Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for hardware uptime
- Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
- Partner with global Technical Operations Program Managers to innovate on behalf of the business and develop best practices
- Develop materials for service providers and host partners
- Report on daily, weekly, monthly KPIs and projects to senior leadership
- Promote and develop an environment which is receptive and adaptable to business change
This role will require some travel (up to 20%)
Please submit your CV in English.
About the team
We grow the self-service kiosk network that gives customers the option to pick up their Amazon packages at convenient locations with no additional cost.
- Experience in program management or operations management, working with hardware and software products
- Experience managing external partner deliverables
- Knowledge of SQL, advanced Microsoft Excel
- Six Sigma or Lean methods
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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