Relationship Manager with German in Frankfurt am Main bei U S Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

1. Accountabilities for your role - what are you expected to do?

• Retain strategic customers in Germany

• Manage relationships with the customers in the Retail segment for Germany

• Identify business opportunities, referral parners that can empower Elavon position in Germany

• Manage negotiations with customers, work on pricing offers within the target rate of return;

• Offer new products to the customers

• Create an exit barriers for the customers so Elavon business is secured effectively

• Represent Elavon during the meetings with customers, fairs, industry meetings

• Take part and manage projects in order to provide customers with top level of services

• Work closely with other teams such as i.e. Premier Team, Product, Deployment, Marketing in order to respond to custmers’ queries and requests timely and with expected level of information

• Coordinate new implementations

2. Competencies for your Role - how are you expected to behave?

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Collaboration

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization

Talent Development & Engagement

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes

3.Technical Competencies for your role – what are you expected to know

• Fluent in using MS Office

• Driving license

4. Qualifications Required to perform your Role?

• Minimum bachelors degree

• Fluent German

• English speaker.

5. Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function (“CF 4”) under the Central Bank of Ireland’s Individual