Senior Manager Account Operations Zalando/about you - Central in Herzogenaurach bei Adidas

Senior Manager Account Operations Zalando/about you - Central (m/f/d) in Herzogenaurach bei Adidas

Adidas

Purpose & Overall Relevance for the Organization:

Deliver best in class service to an assigned account group, working in partnership with EUROPE, Sales organization and key departments to achieve the company strategic business plan.

Establish & translate strategy in operational working. Driving forward the account management to be Future ready.

Be in close collaboration/ act as a consultant towards Senior Sales Director & Senior Director Customer Service to achieve area targets.

Ensure a reliable and professional people management by means of disciplinary and functional leadership of the assigned team.

Responsibilities:

People management:

Promote a high-performance culture by communicating and monitoring clear expectations
Set up individual targets, encourage the employees to work independently in order to be able to fully meet the requirements in alignment with company strategy targets
Fill vacant positions in the team in alignment with Senior Director Customer Service
Assess performance and skills of team members as part of the performance evaluation
Provide and offer regular feedback meetings for direct reports
Develop the team’s functional and social competencies based on the company strategy
Identify talents and support them on personal development possibilities
Fulfil the duty of care for team members (e.g., working time, absence management) complying with the regulations for health and safety
Ensure compliance with employee-related adidas guidelines, policies and legal requirements

Implement European Customer Service Guidance & Service Levels in your organisational structure

Act as centralized strategic contact/consultant for Sales and other functional areas for your respective Account group.

Develop & improve the strategic & operational business to manage further grow

Lead projects and workshops in order to achieve the departmental targets & account development

Collaborate closely with all relevant interfaces in order to leverage opportunities for cost control resulting from technological progress (IT) by continually enhancing the digital systems (IT) and work processes

Actively challenge working methods and practices. Propose and implement practical enhancements.

Collaborate with our wholesale accounts and partners to create and align on a resilient organization based on the company strategy.

Design, continually optimize and document the CS processes, taking into consideration the interests of the account and the company
Review account requirements in collaboration with the Sales teams and work together to define the respective service level, considering the cost-benefit effects
Represent the interests of the CS functional area vis-à-vis the responsible persons of other internal and external functional areas by acting as the ‘Customer Service consultant’
Act as the Customer Service consultant in system- and process-based IT and SCM projects; derive system and process adaptations and integrate these at local/global interfaces

Monitor the order book management from order to invoice to ensure orderbook transparency and conversion following company guidelines.

Manage special handling coordination for new requests and changes aligned with our commercial strategy.

Manage Credit & Finance Topics (e.g. Trade Terms, Master Data, Tax, Legal) in collaboration with European/ GBS Finance Team

Authorities:

Limited representational authority

Key Relationships:

Wholesale accounts
European Customer Service
Sales Coordination & Business Development
Sales & DPC & E-com Sales
Global Operations / SCM Departments
Global & Local IT
External – 3rd Parties
HR
Finance & Controlling
Marketing & Merchandising Operations
Global Wholesale

Knowledge, Skills and Abilities:

Be a confident, positive and driven leader of the team, ensuring you contribute to a high-performance culture in the team and department.
Autonomous and independent working style with an entrepreneurial understanding
Strong conflict management capabilities and very good communication skills
Process-oriented mindset and in-depth understanding of complex correlations & cost management
Analytical ability to recognize trends, create and implement respective strategies & efficiency measure