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Job Description:
Technical Adoption Manager (TAM) – SDE Division
Job Description
Why will you enjoy this new opportunity?
Do you ‘live and breathe’ the core VMware by Broadcom’s products? Do you already possess strong technical skills and business acumen and could come up to speed quickly on VMware by Broadcom’s latest Edge Compute, VeloCloud SDWAN, and Telco Cloud solutions? Does helping customers achieve their business goals through the usage of technology inspire you?
- If it does, we have the perfect job opportunity for you!
As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware by Broadcom's SDE technologies.
Upon joining our Technical Adoption Management team, you will have the opportunity to use your skills to make an impact and drive positive change for our customers, products, and company. You will play a critical role in enabling our Global customers to successfully adopt, implement and support VMware by Broadcom's SDE technologies through technical guidance across the entire customer journey.
To achieve this, you will work with resources across the entire VMware Broadcom organization (TAM peers, sales, product management, product engineering, R&D, education and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.
In the TAM role, no day is the same and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. You will be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware by Broadcom’s solutions on business results.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
During the first year, you will be onboarded into the TAM role through training and mentoring with fellow TAMs and then work with your assigned customers. Throughout the TAM role, you will collaborate with your fellow TAM team and internal technical subject matter expert resources to help serve your customer’s technical needs.
- The first thing that you will achieve is completing a detailed five-week onboarding training plan that is prepared for you. You will also be mentored by your fellow TAMs and shadow their customers to get a hands-on feel for the role.
- You will continue to develop your deep technical knowledge & skills with provided enablement for the various VMware by Broadcom technologies.
- Within one month of supporting assigned customers, you will be able to articulate your customer’s key business objectives and desired outcomes and begin crafting a joint Success Plan utilizing an internal tool.
- Throughout the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health and retention:
- You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware by Broadcom technologies.
- Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured plan with the customer.
- Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
- Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
- Present your achievements and customer progress regularly through Business Reviews
- You will feel at home communicating key t