Learning Consultant in Berlin bei 360Learning

360Learning

Our Learning Consultant team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles.

As a Learning Consultant, you will be part of the Client success team whose mission is to support customers during their contract life cycle, starting by the launch of their new collaborative learning software.

You will be assigned to a portfolio of projects that can go from:

Onboarding a new customer using a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform
Implementation projects of the solution on existing customers and ensure adoption and successful launch
Specific and dedicated workshops to boost client usage
Consulting projects of 6-12 weeks duration for best practices sharing and drive customer towards success.

Success in this role is measured by meeting customer satisfaction, key project timelines, and customer retention.

Within 1 month, you will:

Become a Trello and Convexity expert through our onboarding process
Understand how our Customer Success Team works together to make customers successful
Master our product and services offering
Meet the global team through virtual coffee meets and happy hours
Shadow ongoing projects

Within 3 months, you will:

Host your first workshops with customers and get feedback from your peers
Start your first projects
Define your quarterly priorities in relation to the Customer Success Team with your coach
Become an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we grow

Within 6 months, you will:

Take the lead on more complex workshops and projects
Master all advanced solutions
Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
Participate in pre-sales activities when large prospects need to experience first hand the type of support an LC will provide

Within 12 months, you will:

Create the scripts and associated educational resources for new services delivered by the LC
Onboard and mentor at least 1 new LC

The Skill Set

First experience with creating or managing learning and development curriculum
You are recognized for your listening and teaching skills
Ability to express your ideas in a clear and concise manner, both written and oral
You are proactive and prefer working in a strong results-oriented culture
Keen interest for the digital industry, education and e-learning in particular
Fluent proficiency in French, German and English
Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L

What We Offer:

Compensation: Package includes base salary, a variable component and equity
Benefits: Work From Home perks, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, Total work from home possible anywhere in Germany
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L ‍