Internship - Customer Support in Düsseldorf bei trivago

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they'll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren't afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

Join us in making a difference

Are you patient, persuasive, and passionate about user experience? Excited about working with diverse stakeholders at trivago? Join us as a User Support Operator intern at trivago! You'll get hands-on experience to be the user's advocate and build trust in the trivago brand. In return, you'll work on a global platform with an international team in a dynamic environment. Read on and apply today!

How you'll make an impact:

• Answer user requests and provide the best possible support through Email or Help Center Requests using our CRM tool, Zendesk
• Answer user requests from foreign countries with the help of our translation tools
• Improve trivago's product by investigating, reporting and fixing issues/ bugs reported by users
• Gather and categorize user feedback and channel it to the relevant departments
• Explore and understand the issues faced by our users and find a solution by collaborating with different stakeholders within trivago
• Collaborate on and support various initiatives to improve our operations and processes

What you'll learn:

• How to enhance your problem-solving abilities by investigating and resolving issues for users.
• Technical and industry knowledge to effectively troubleshoot and resolve issues

What you'll need to thrive:

• Availability for a full-time, 6-month internship based at our campus in Düsseldorf, Germany
• Excellent and fluent written and verbal communication in English (our company language)
• The ability to be empathetic and put yourself in the user's position
• Persuasiveness in order to change negative experiences by offering user oriented solutions
• A sociable and proactive person that can work both independently and in a team

Stand out with:

• Previous experience in hospitality or customer service is a plus
• Any additional language

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

What you can look forward to:

As you grow, so do we.

This is why at trivago, we prioritize your development, offer personalized coaching through Likeminded, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

Moving to join us?

No problem. You can count on the visa support from our talent support team, a relocation reimbursement, free language classes, regular team and company-wide events to build experiences together.

Life happens.

We offer paid vacation days during your internship, flexible working hours, 2 WFH days weekly, and the chance to work remotely for selected days abroad.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.