Client Service Analyst France in Berlin bei Deutsche Bank

Position Overview

Details about the team

Within Cash Management, Implementation & Service (I&S) is responsible for opening and maintaining accounts for corporate clients. The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day to day inquiries is the main activity. The Electronic Banking Support is as well one of the key elements we provide to Corporate clients. Ensuring a high quality Service the Client Service officer is key in acting as the first point of contact for our Corporate clients to support them in their day to day business. The end to end responsibility includes monitoring of payment flows, management of inquiries and issues and interact with Implementation Managers, Sales, Coverage or Operations ensuring in time delivery to our clients. The Client Service Officer is the key driver to keep a high client satisfaction, so that it is easy to do business with DB and service is the reason to stay.

Your key responsibilities

• Management of a portfolio of clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day service needs

• Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad

• Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment

• Organize and lead (international) meetings on issues and escalations that impact client’s Cash Management operations by taking ownership for the identified issues until a successful resolution

• Monitor important transactions (e.g. netting rounds)

• Identify cross-selling opportunities and to liaise with Sales about further follow-up

Your skills and experience

• Bachelor degree, apprenticeship in banking or equivalent Good understanding of corporate cash management products as well as SEPA/ domestic/ international payment methods and instruments

• Client focus and ability to balance between DB interest and client’s interest

• Strong interpersonal, communication and problem solving skills

• Good knowledge of Microsoft Office incl. Word, Excel and Power Point

• Fluent in English and French (written and verbal)

What we will offer you:

This job is available in full and parttime.

https://careers.db.com/explore-the-bank/working-environment/benefits-wellbeing/

Please note that this may vary slightly from location to location.

In case of any recruitment related questions, please get in touch with Philipp Maaß.

Contact: Philipp Maaß, Tel: +49 69 91048515

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