Sachbearbeiter Retourenmanagement in Sarstedt bei notebooksbilliger de AG

WORK-LIFE-BALANCE 30 days of vacation | Flexible working time models | Part-time models
MOBILE OFFICE Hybrid mobile or home office, as your role allows | Up to 4 weeks a year of work & travel.
OTHER BENEFITS Events | Employee discounts | Fitness | Company ticket in Hanover | JobRad |and more

#Tasks: Your main task is to provide our customers with optimal support and assistance in 1st and 2nd level support within our customer service in the area of returns management.
#Interface function: You handle clarification cases in close coordination with other departments and external partners such as technology & support, sales, carriers, distributors and manufacturers.
#Communication channels: You communicate via telephone, ticket system and e-mail.
#Working environment: You can expect strong team cohesion and varied activities.

#Background: You have completed commercial training, e.g. as a management assistant for dialog marketing, management assistant for office management or a similar qualification.
#Work experience: You have initial experience in customer service and ideally have knowledge in the areas of complaints, guarantees and warranties.
#Customer orientation: You keep calm even in stressful situations and have tact in dealing with customer complaints. Customer satisfaction is your drive and motivation.
#Enjoyment in dealing with people: and this is also noticed by your counterpart, whose concerns you handle efficiently and professionally.
#Teamwork: You benefit from a well-connected team and contribute your strengths.
#Passion: You share our passion for technology and the functioning of technical devices.