CSS EMEA North Service Solution Architects Director in Berlin bei Oracle

BACKGROUND:

If you have a track record in building compelling, leading edge, mission critical support, operations and managed services solutions, have the capability to lead and inspire a team of Service Solution Architects, and want to help us drive continued services growth … we want to hear from you!

Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. However, our customers need more than just the best technology solutions, they look to Oracle as their strategic partner to enable their sustained business success. Oracle Customer Success Services (CSS) is solely focussed on ensuring Oracle’s customers ongoing success with our technology. CSS is deeply integrated with Oracle’s product development teams to help our customers maximize the ongoing value of their investments in Oracle products.

Our CSS Service Solution Architects (SSAs) engage with our customers alongside our CSS sales organisation, focussing on mission critical support, learning, operations and managed services requirements. We provide the deep service solution expertise during sales engagements, typically for leading edge, large scale or complex service requirements for Oracle cloud, hybrid cloud and on-premise solutions. Each SSA is responsible for the service solution during the sales engagement, ensuring that it is right for the customer, right for Oracle and a compelling services proposition.

As leader of our EMEA North SSA team you will work closely with the General Manager for CSS EMEA North, the sales and delivery management teams, the other Oracle lines of business and, of course, most importantly our customers.

ROLE PROFILE:

You will be responsible for all aspects of leading and managing the CSS EMEA North team of around 10 SSAs, covering the Nordics, BeNeLux, Germany and Switzerland. You will report to the CSS EMEA VP of Service Solution Architecture.

Our SSAs are highly experienced, high performing individuals, typically with 15+ years of experience in mission critical IT services. Your goal will be to ensure that the EMEA North SSA team operates in an environment in which they can thrive, and CSS EMEA North can continue its strong track record of new business growth. This will require close collaboration with the CSS EMEA North sales and delivery management team, to ensure that the capabilities and priorities within the North SSA team are fully aligned with the overall CSS North growth strategy and sales priorities. This will also require regular interaction with our global delivery and product management teams, and across all Oracle lines of business.

Your passion and commitment to service excellence will drive the ongoing evolution of the team and ensure that the SSAs can operate within an environment in which they can thrive and maximise their potential.

The depth of your personal experience in mission critical IT services, credibility and excellence in communication skills will inspire our customers, the Oracle teams we interact with and your team, enabling our customers and Oracle to succeed and trust in the expertise that you and your SSA team provides.

You and your team will need to build compelling services propositions, convincing the customer of CSS credibility and capability to meet their requirements. The role requires interaction with customers to C-level across all sectors. You and your team will need to identify, analyse and solve complex, business critical service requirements. Our services engagements typically involve Oracle leading edge technology solutions, building service solution propositions that are an optimal combination of standard service portfolio components and custom bespoke elements to meet unique customer requirements.

SCOPE:

• Location: Nordics, BeNeLux, Germany, Switzerland, UK

• Customer and Oracle cross-line-of-business (xLoB) facing

• Management:

• Responsible for the recruitment, leadership, management, development, well-being and effectiveness of all CSS EMEA NORTH service solution architect resources

• Develop and execute short, medium, and long term plans to achieve strategic objectives. Collaborate with regional GM leadership and VP CSS EMEA SSA to ensure objectives are met

• Establish high value senior level relationships with CSS global teams including; Product Management, Sales Operations, Go To Market, Global Solution Centre, Global Delivery teams and also with key xLoB peers

• Work closely with sales mana