BALENCIAGA Manager | Neuer Wall in Hamburg bei Groupe Kering

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

• Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies
• Assist the Store Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store
• Support the Store Manager in achieving targeted quantitative and qualitative goals

• Create and maintain a positive work environment, consistent with Balenciaga behaviours
• Identify, attract, recruit, develop and retain talent
• Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
• Develop clienteling mindset and client's loyalty and retention from beginners to VICs
• Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
• Ensure execution of Retail Excellence guidelines in the store
• Support the Store Manager in managing inventory activities and warehouse stock
• Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

• Business: sales density, conversation rate, UPT, cross selling rate, transactions
• Team: sales productivity, training completion rate, turnover rate
• Client: local retention rate, CEE
• Process: CRM, Omnichannel, back of house

• You have significant experience in team management, in store management and in the sale of luxury products;
• You have good social skills and a very good ability to listen, a strong sense of responsibility;
• You are willing and responsive;
• You are service-oriented and persuasive;
• You must have a customer portfolio and know local customers;
• You have a good knowledge of IT tools and a keen sense of product and fashion culture;
• You have worked in a fast past environment;
• Your English must be fluent and ideally a second language;