Chief Purser - ROPAX in Hamburg bei COLUMBIA Cruise Services Ltd

We are looking for a Chief Purser (RoPax vessel)!

Position summary:
Primarily supervises front office team members to ensure efficient and smooth operations resulting in superior guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

The Chief Purser will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, and that all necessary supporting bills and vouchers are attached for direct settlements.

Chief Purser duties and responsibilities:

• Organize and supervise hotel administrative personnel, which includes preparing and implementing work schedules in compliance with MLC and Company regulations;
• Ensure that the quality of service meets the established standards;
• Implement departmental procedures set by the Company;
• Ensure trainings take place according to the Company’s, department’s and individual needs;
• Manage accounting and financial reporting including:
  • Proper handling of passengers, crew and accounts;
  • End-of-day and end-of–voyage reporting;
  • Detailed revenue analysis;
  • On-board cash management and respective bookkeeping,
  • Concessionaires settlement;
  • Calculation and pay-out of commissions and gratuities to crew members;
• Manage general vessel administration:
  • Crew administration;
  • Acting as point of contact for port agents;
  • Preparing and controlling the vessel’s documentation for inward and outward clearance procedures;
  • Organizing required port passes, shore passes and visas;
  • Ensuring smooth passenger and crew turnaround according to port rules and regulations.
• Maintain high communication standards within the department:
  • Projecting friendliness and hospitality to passengers;
  • Promoting same attitude and service orientation in the behaviour of all hotel administrative staff while in contact with passengers and colleagues;
  • Dealing with passenger complaints in cooperation with the Hotel Manager.
• Perform further duties assigned by the Hotel Manager.

The Chief Purser reports and is accountable to the Hotel Manager.

Prerequisites:
Highly detailed accounting experience and a friendly attitude. Experience in motivating and leading a team. Ability to remain calm whilst under pressure. Knowledge of Fidelio and MS Office required. Dutch and/or Norwegian language of advantage.

Education:
Completed education in hospitality with strong focus of Front of House operations and Accounting. A Degree or Diploma in Hospitality Management would be considered asset. Advanced computer knowledge and experience in MS office programs.

Experience:
Minimum 2 to 3 years work experience as Chief Purser.