Forum Moderator in Frankfurt am Main bei Cloud Imperium Games

Forum Moderator

Build our community

The Forum Moderator at Cloud Imperium Games is a public-facing position responsible for maintaining healthy discussion and culture on our official Spectrum forums and channels, helping people understand and enjoy the game, developing ways of driving interest and engagement through one-to-many events and communications, and turning reports and hot topics into solutions and improvements for Star Citizen.

The Forum Moderator will also provide various levels of support in helping players navigate and learn the website, the launcher, and the game; administering the official website to maintain a safe and secure environment by enforcing the forums code of conduct; and communicating publicly with players on live service issues through email, forums and live chat.

Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We're currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history.

For more information about life at Cloud Imperium Games, check this out - https://youtu.be/rH59z29Odfo

What does a Forum Moderator at CIG do?

• Proactively moderate our official forum and live chat channels, websites, and other relevant platforms such as YouTube and Twitch
• Assist Moderation, Community, and Game Support teams with miscellaneous tasks as needed
• Demonstrate exemplary behaviour on official channels in order to foster healthy, positive, and constructive discussion
• Stay current with system information, changes and updates by learning and playing Star Citizen
• Write detailed reports of daily activities and occurrences

What does a good Forum Moderator look like to us?

A proactive hands-on approach to customer service and going above-and-beyond mindset is at a core of a Forum Moderator role, however you should also:

• Be able to connect with people through clear and concise writing in English
• Have experience working with an online community
• Possess a customer centric approach and professional attitude for all engagements
• Be a great self-starter and organiser
• Be willing/ able to work adjusted hours to coordinate better with US and EU teams

If you are an enthusiastic problem solver and possess a proactive project management approach, then our Forum Moderator role may just be your perfect fit!

Covid-19 Hiring Update: We've transitioned to a work-from-home model and we're continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person's circumstances may be unique and will work with you to explore possible interim options

CIG Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.