Receptionist/Administration Assistant in Frankfurt am Main bei Addleshaw Goddard

THE FIRM

We stand out for our consistently excellent advice: we provide technical excellence, experience and crucially, we demonstrate real insight into our clients and what really matters to them. Our knowledge of our chosen sectors and markets, and our investment in our client relationships set us apart.

PURPOSE OF THE ROLE

To act as the first point of contact for visitors and callers to the Frankfurt office, carry out all reception / client meeting related duties and provide administrative support to the Frankfurt office.

Duties include:

• Greeting clients and directing them to meeting rooms
• Providing refreshments to clients and ensuring stock levels are maintained
• Ensuring that meeting room layouts appropriately match the meeting booked, including the opening up of rooms, layout of furniture and AV (media units etc)
• Assisting clients and visitors with requests for Wi-Fi codes, temporary access passes and photocopying/printing requirements
• Booking meeting rooms and working with the Room Reservations and Audio Visual teams in the UK to ensure video conferences are arranged in a timely manner
• Arranging couriers; checking and signing for deliveries
• Keeping the reception area tidy
• Acting as the main switchboard response for the office, receiving and transferring telephone calls, taking accurate messages and referring enquiries by email to the relevant staff member
• Review and update the office telephone list on a regular basis
• Liaising with building management in order to obtain permanent access passes for new joiners, and where appropriate temporary access passes for visitors and to remove access for leavers
• Comprehensive document management support including photocopying, scanning, printing and binding
• Ongoing management of files and filing areas including creation, archiving and retrieval
• Organisation of client events in conjunction with the Legal PA team
• Provision of general administrative support, working with the Legal PAs as required, to ensure client deadlines are met
• Adheres to the firm's risk and compliance policies and procedures and raises any issues or queries promptly with the immediate line manager
• Successfully completes, on time, all compulsory firm training

Knowledge, skills and experience required (bespoke to role)

• Competent use of Microsoft Office
• One year's experience (or equivalent) gained within a customer facing role
• Willingness to work flexibly to meet client needs.
• Fluent, written and spoken, in both German and English