The opportunity for a keen, self-motivated, individual who enjoys problem solving and has an eye for detail has arrived!
J.W. Ostendorf - a part of Hempel is seeking a Quality Officer / Associate to help drive quality assurance in Operational and Supporting functions. This new and exciting role is open to individuals already working within a Quality capacity role or someone who is either looking for a career change, or is just starting their career but has production experience and an eye for detail.
The role will require you to be involved in a multitude of activities, such as offering support in quality improvement initiatives, maintain critical business management documentation in line with our family of ISO accreditations, as well as support with customer complaint investigations. In addition, along with other colleagues, you will be a key contact during audits and provide summarised reports to the senior management team.
The successful candidate will support the wider QHSE (Quality, Health, Safety and Environmental) Decorative Team in supporting the Decorative Quality and Business Management Systems Manager (who is based in the UK) in raising the profile of quality at J.W. Ostendorf - a part of Hempel, with local management team support based in Coesfeld, Germany.
The candidate will also have the opportunity to work independently and offer opportunities for improvement to the wider business. We are seeking a highly motivated individual with a key customer focused drive and able to work to deadlines.
The Quality Officer/ Associate will also support the site in maintaining its site accreditations in respect of Environmental Obligations, specifically assisting in compiling application dossiers collaborating closely and liaising with accreditation bodies and the wider JWO team.
Whilst the position is based in Germany, Coesfeld and part of the Decorative Europe Segment of Hempel, they will be integral to the performance of the JWO site but also contributing to the Quality Strategy of the Decorative segment. Hempel’s operating language is English and therefore the candidate must be proficient in both written and spoken English as well as German.
This role is crafted to allow the applicable candidate an opportunity to develop a career in quality and therefore formal training and experience will be available to the successful candidate.
Are you a people person and able to also hold your own with other strong willed individuals?
This role can be very challenging when delivering the news no one wants to hear, therefore they must not become panicked and stressed easily and are able to get there point across expertly. The individual must recognize Hempel is a very diverse business, with English being our primary language, therefore written and spoken skills are critical. There role is to allow the Q/BMS Manager regular feedback on the sites performance and advise him on how we can collectively win together.
Tasks:
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Creating process documents, managing versions of documents, updating documentation and uploading to the Business Management System
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Supporting other functions with customer complaint analysis and offering expertise
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Liaison with other functions and promoting team engagement
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Chairing meetings
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Using persuasion and support techniques to drive quality across other functions
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Data analysis / Compiling summarized reports – presenting in written and verbal English
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Have a critical eye for quality and enjoy problem solving
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Able to take complex scenarios and breakdown in to bite size manageable chunks
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Manage multiple data sources and compile in to meaningful reports
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Communicate with official external bodies
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Population of data for Environmental Obligation dossiers and sourcing data from cross-functional departments
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Be able to influence others and lead by example
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Can work with processes and understand complex interactions
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Be customer aware and how change can impact an end user
Skills:
- Have excellent skills in the Microsoft Software packages
- Confident in delivery
- Can manage conflict and hold a debate
- Multi-tasking
- Self-motivated
- Works with a team ethos in mind
What we offer:
- Truly amazing global team
- Holiday allowance and additional year end payment
- Access to Hempel Academy platform (soft skills and language courses)
- International and non-corporate work environment
- Jobbike-leasing