Senior Account Manager in Berlin bei Culture Amp

The Opportunity at Culture Amp

Here at Culture Amp we have an exciting opportunity for a German speaking Account Manager to come and join our talented and inclusive sales practice, based in our Berlin office

If you’re a motivated salesperson who is deeply curious and incredibly passionate about people and culture and wants to work in a business that will allow you to try new things, drive behavioral change and impact positive return on investment, come and join us as we take the next step in fuelling our rocket ship and change the world of work.

Working within our high performing, EMEA Account Management team, you will have the autonomy to try new things, work on projects and play a significant part in selling and driving the adoption of new products to our current customer base. We are a passionate and motivated team that have a strong focus for development and are forever learning!

We'll teach you everything we have learned about people ops, value selling in the HR tech space and fostering impactful partnerships with customers to improve their employee experience — but your experience in these areas will help you to hit the ground running. And any experience you have working with SaaS platform customers, especially in the HR space, will come in handy.

Largely speaking, you will:

• Own an expansion quota for our current customer base targeted at the Mid Market segment - around 100-200 customers
• Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals. There will be a mix of relationship management initiatives and outbound prospecting too
• Protect and increase the GRR number in your Book of Business, alongside your Customer Success peers
• Develop strong relationships with C-Suite stakeholders and expand our portfolio
• Work closely with Customer Success to lead on touch points with Customers during the subscription year
• Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
• Contribute to the Account Manager Playbook to iterate and create the process for account growth

What You Bring to Our Camp

• 5+ years experience working in a high volume sales role, preferably in SaaS
• Consistent record of meeting attainment targets
• Proven experience using a value based selling approach - both in expansion and renewal processes
• Demonstrated success in managing and maintaining both GRR targets and expansion quotas simultaneously
• Ability to manage a high number of accounts/opportunities (150+) while maintaining focus on goals
• Exceptional collaboration and experience working across functions
• Passion for working with key stakeholders to deliver great experiences
• Proficiency with tools such as Slack and Salesforce
• Warm, positive attitude and strong empathy to help guide customers
• Flexibility with time zones
• Compelling presentation and communication skills
• A focus on building strategic relationships with customers
• A commitment to regular proactive outbound activity to identify new opportunities within your customer base
• An exceptional growth mind-set approach
• A values led approach to collaboration and relationship building

After 3 months, you will...

• Partner with the Customer Success and Retention Account Managers on the Customer Journey from the time a client commits to work with us through to renewal
• Successfully navigate all renewal situations
• Fostering outbound approaches to develop a pipeline of opportunities in your assigned Book of Business
• Be able to confidently present our full pr