Working Student Customer Support - fully remote in Homeoffice bei AppLike GmbH

Working Student Customer Support (f/m/d) - fully remote in Homeoffice bei AppLike GmbH

AppLike GmbH

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Part of the applike group ecosystem, adjoe is home to an advanced tech stack, powerful financial backing from Bertelsmann, and a highly motivated workforce to be reckoned with.

What you will do:

You will answer emails from our customer’s user
You will give simple and clear instructions to help users fix problems
You will give input to continuously improve our chat-bot to make it easier for users
You will prepare weekly reports for your teamlead showing the emails we got, how we helped, and any ways we can do better

Who you are:

You are currently enrolled in your studies and will continue studying for at least 1 more year
You have excellent communication skills and are good at explaining things clearly, both in writing and when talking to people
You are good at problem-solving and can figure out solutions to users' issues quickly and efficiently
You like working with data to understand user feedback and make improvements
You have a very organized way of working and can handle multiple tasks and inquiries at the same time
You are fluent in English and German (at least a strong B2 level, better C1 for both)
Ideally, you are familiar with customer support tools and know how to use software for managing emails and helping customers
You are willing to learn about adjoe´s playtime platform and assist our users in the best way possible

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.