Customer Solutions Specialist - Life Science (m/f/d)
Job Description
Brooks is a growing, fast-paced technology leader in automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.
Aim Solutions, our clinical diagnostic division, specializes in the manufacture of small, cost-effective benchtop automation for optimizing pre- and post-analytical workflows in pathology laboratories, and has installations worldwide. We are looking for our next Customer Solutions Specialist - Life Science (m/f/d) as we accelerate our growth journey.
What you’ll do:
- Co-ordinate and perform on-site servicing, corrective maintenance, installation and qualification of company(s), primarily in Pathology Laboratories
- Provide technical support to end users, channel partners and distributors for the installation, maintenance and troubleshooting of the Clinical Diagnostic Laboratory Automation portfolio.
- Support the Regional Sales Manager by assisting with laboratory workflow analyses and recommendations for appropriate products and configurations to meet the specific laboratory’s requirements.
- Develop and maintain strong relationships with end user accounts and channel partners/distributors to facilitate effective account management and growth.
- Implement upgrades and hardware/software change order
- Provide local and remote technical support to customers on operational or maintenance aspects of system equipment.
- Develop and deliver technical training to our end users, channel partners and Customer Solutions Specialists either remotely or on-site (domestic and international)
- Instigate appropriate reporting to ensure traceability of problems, resolutions and corrective actions as well as escalation of product non-conformance trends and utilization
What you’ll bring:
- An undergraduate degree in engineering (mechatronics, biomedical or related)
- Electromechanical and software skills and troubleshooting expertise.
- A successful track record as a field service engineer in a related healthcare market.
- Experience with laboratory automation solutions, with knowledge of pathology laboratories will be highly regarded
- Excellent interpersonal and communication skills (written and oral) using business and user-friendly language with a commercial mindset.
- Ability to think outside the box to troubleshoot complex technical products and customer challenges.
- Excellent communication skills and an affinity for customer service
- Self-motivated, results-driven and well organized and able to handle multiple tasks with a clear sense of ownership and priority
- A current full drivers’ license and reliable vehicle
- Willingness to travel up to 40% of the time.
What we offer:
- You will receive a detailed induction remotely and onsite in Australia
- Exciting career opportunities await you in a growing company
- With your ideas and your input, you can have a decisive influence on our success and play a leading role in this
- You will participate in the success of the company
- You will have access to our reward- and employee referral program
- Opportunity to use our mental health and wellness services
Join our team and apply now!
Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.
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