Customer Success Manager in Home Office bei Kausa

Kausa

At Kausa, we are looking for our first Customer Success Manager to join our team. We are building a Decision Intelligence platform that fundamentally changes the way businesses analyze data and make decisions.

Join our venture and get the chance to shape a technology startup with your expertise, and lead revenue growth for a complex technical product.

Tasks

• Guide customers and users through each stage of the Kausa experience, with key focus on successful onboarding and implementation
• Maintain high levels of customer engagement and satisfaction while ensuring they reach their goals and get the maximum value out of Kausa
• Build strong knowledge of Kausa and speak fluently about Decision Intelligence
• Closely collaborate with our Sales Engineers during product implementation
• Advocate for customers to our product team by collecting and sharing customer and user feedback and ideas
• Manage, upsell, and retain our strategic customers

Requirements

• Experience in an early-stage company with high-level of self-directed work and entrepreneurial mindset
• Confidence in working with sophisticated B2B customers on a data product that you’ve gained by working in Customer Success or Client Services roles
• Commitment to learn the ins and outs of a complex technical product
• Ability to detect and foster key relationships, communicate with empathy, resilience, and confidence

Benefits

Kausa was started in 2021 at Merantix, a Venture Studio focussing on artificial intelligence. Since then, we have gathered a group of passionate people empowering businesses to make data-driven decisions faster and more effortlessly than ever before.

Our team works remotely but meets quarterly at offsites and the AI Campus, our co-working space in the heart of Berlin.

We offer you a dynamic environment of trust and ownership, in which you will also benefit from flexible working hours, a strong feedback culture, a competitive salary and equity, and a drive for growth with a focus on your personal and career trajectory.

There are many roads leading up to being a Customer Success Manager. Our team is already a diverse mix of colleagues. Don’t self-select out!