Roll-out Manager Digital Customer Interaction in Berlin bei ZEISS Group

Roll-out Manager Digital Customer Interaction (f/m/x) in Berlin bei ZEISS Group

ZEISS Group

Become part of the Digital Customer Interaction (DCI) team at ZEISS Medical Technology and support us in developing and introducing an exceptional digital customer experience

Your Role

independent planning and management of roll-out projects for the introduction of new digital services and business models (e.g. subscription management) in our sales markets
creation of relevant marketing and training material as well as support of our ZEISS organizations worldwide during the test and go-live phase
obtaining country specific customer requirements and specifying them for the development teams
working closely with various organizational units, aligning project requirements and identifying synergies to continuously improve our DCI offering

Your Profile

completed university degree (business administration, engineering, IT or equivalent)
first experience in international and ideally virtual project management - experience in agile projects and development tools (e.g. JIRA / Confluence) is desirable
first experience with e-commerce solutions and platforms are an advantage
very high affinity for digital technologies and process optimizations as well as a strong customer orientation
high motivation to drive digital change in a larger organization and a strong "get-things-done" mentality
strong English communication skills, other languages are an advantage
international experience and willingness to travel internationally