Vaccine Customer Representative in Schwabenheim bei Merck Sharp & Dohme

Job Requirements

This posting has been created to pipeline talent for prospective roles that we anticipate will be needed soon in our organization. By applying to this Pipeline Advertisement you will be submitting your interest to be contacted for roles similar to what is described in the Pipeline Advertisement.

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include: health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.

The primary activities include:

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Providing company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Providing customers with key insights by keeping apprised of professional and health care environment knowledge.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews.
• Assisting customers with education to improve their organization’s immunization rates.
• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with our company’s policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
• Acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs.
• Coordinate with our company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.
• The ideal location to reside is within this territory.
• Travel (%) varies based on candidate’s location within the geography, estimated to be around 25% overnight.

Education Minimum Requirements:

• Bachelor’s Degree with 3 or more years of sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).

Work Experience

• Build trust with customers and demonstrate value in selling situations through high-quality interactions which are focused on products/solutions with the common goal of improving health outcomes.
• Ability to divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
• Understand customer’s business climate, assess overall market potential, identify and prioritize unique opportunities and business risks in local markets, develop territory plans and follow up to drive business results in assigned geography or market.
• Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.
• Convey technical concepts accurately and clearly.
• Tenacity t