Customer Service Agent (full-/part-time) in Berlin bei Horizn Studios GmbH

General Description

In your role as Customer Service Agent (m/f/d) you will be a brand’s representative as part of our CS team, and responsible for the German and English speaking customer service.

Your Role

• Responsible for customer care via email, ticketing and chat

• Answer all product and service related questions in the best possible way – professional, positive, and based on exceptional knowledge

• Take ownership for the customer’s experience, and represent Horizn’s brand values

• Your work has an immediate effect on Horizn’s success, and you are keen to take ownership for that

• Provide customer’s feedback regarding product and service to the Head of Customer Service

• Support the constant optimization of our Customer Service

• Support the international roll-out of our brand by providing the best customer service to build a strong customer base and increase customer retention

Your Skills & Experience

• You have at minimum 1 year of experience in customer service management in an international environment

• You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience

• You are able to prioritise tasks effectively and work in a structured and organised manner

• Experience working with Zendesk is a plus

• You enjoy working in a fast-paced, international environment

• You have an outgoing and service-driven personality

• You are an open-minded and positive person

• You are a team player, you are results-oriented and like to take the initiative

• You are fluent in German (native level/bilingual) and in English

What we offer

• A culture of collaboration, empowerment, innovation and diversity

• Flexible working times, home office, remote work and two additional holidays for your further development

• A purpose-driven company dedicated to changing the way we travel for good (Peta-certified, Corp B certification in process, social and art programme)

• A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues

• Ownership for your field of responsibility

• Personal and career development including further educational courses

• The possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level

• A supportive work culture: your colleagues from other departments, management or HR are always at your side and available for sparring or mentoring if needed

• A competitive salary, accompanied by a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport, or health club benefits – and, of course, great employee discounts on our products.

• Everyone at Horizn Studios is a shareholder and so will you – we share the love, sweat and the fruits with everyone.

That’s you?

Don’t hesitate and send us your CV – along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!

Contact: jobs@horizn-studios.com

About us

Horizn Studios is a fast-paced digital travel venture based in Berlin. Founded by experienced entrepreneurs Stefan Holwe and Jan Roosen in 2015, Horizn Studios was Europe’s first direct-to-consumer brand in the travel industry and the world’s first brand to integrate a removable charging device and the first to develop a luggage concept for space travel with Nasa. The brand has received special a