Service Trainer in München bei Natus Medical Incorporated

We are seeking a dedicated and experienced Service Trainer to join our Natus Sensory team. The successful candidate will be responsible for developing and implementing training programs for both our internal service teams and customers, globally. This role requires a proactive individual with a strong background in training development, excellent communication skills, and a commitment to maintaining high standards in service delivery.

Responsibilities

• Develop and implement a comprehensive global training concept for internal service teams and customers, including both online and in-person training modules.
• Create detailed work instructions, documents, and presentations to support training initiatives.
• Organize and manage future training offerings, measuring success through Net Promoter Scores (NPS).
• Management of service tools and equipment within the service organization, ensuring compliance with training levels and standards.
• Stay updated with new regulations and standards for hearing assessment and fitting equipment calibration.
• Maintain an organized approach to training administration and logistics.

Requirements

• Bachelor's degree in Engineering or Science.
• Minimum of 3 years of experience in providing training.
• Proven experience in developing and hosting training programs, ideally within a service business.
• Strong initiative, attention to detail, customer focus, and a commitment to ongoing process improvement.
• In-depth knowledge of medical device technology, including applicable quality and safety standards and regulations.
• Excellent written and spoken English communication and presentation skills.

We look forward to welcoming a new member to our team who is passionate about training and committed to enhancing the skills and knowledge of our service professionals.

Compensation and Benefits

• 100% remote or alternatively, flexible work options including remote and hybrid at our facility in Planegg near Munich, Germany or another European Natus office.
• A friendly working atmosphere in a highly motivated and talented team.
• The opportunity to work for a market leader manufacturer of medical devices.
• Competitive salary.

We are PASSIONATE about

Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

EEO Statement

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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