Client Service Analyst - UK and French market in Berlin bei Deutsche Bank

Position Overview

Details about the team

Within Cash Management, Implementation & Service (I&S) is responsible for opening and maintaining accounts for corporate clients. The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day to day inquiries is the main activity.
The Electronic Banking Support is as well one of the key elements we provide to Corporate clients. Ensuring a high quality Service the Client Service officer is key in acting as the first point of contact for our Corporate clients to support them in their day to day business. The end to end responsibility includes monitoring of payment flows, management of inquiries and issues and interact with Implementation Managers, Sales, Coverage or Operations ensuring in time delivery to our clients. The Client Service Officer is the key driver to keep a high client satisfaction, so that it is easy to do business with DB and service is the reason to stay.

Your key responsibilities

• Management of a portfolio of clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day service needs

• Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad

• Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment

• Organize and lead (international) meetings on issues and escalations that impact client’s Cash Management operations by taking ownership for the identified issues until a successful resolution

• Monitor important transactions (e.g. netting rounds)

• Identify cross-selling opportunities and to liaise with Sales about further follow-up

Your skills and experience

• Bachelor degree, apprenticeship in banking or equivalent

• Good understanding of corporate cash management products as well as SEPA/ domestic/ international payment methods and instruments

• Client focus and ability to balance between DB interest and client’s interest

• Strong interpersonal, communication and problem solving skills

• Good knowledge of Microsoft Office incl. Word, Excel and Power Point

• Fluent in English and French, written and verbal, German would be beneficial

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Philipp Maaß.

Contact: Philipp Maaß (+49(151)1807-0552)

Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen möchten – vielfältig, wertschätzend und offen für verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergründen vereint, fördert