Operations Coordinator, Tesla for Business - Berlin in Berlin

Operations Coordinator, Tesla for Business (m/w/d) - Berlin in Berlin

Tesla

What to Expect

Join our team as a Tesla for Business (T4B) Operations Coordinator and take charge of the operational success of our business customers, such as lease houses, large corporations, and SMEs. Your top priority in this role will be setting up and supporting enterprise customers in Central Europe (DACH and Eastern Europe) with their Tesla for Business Onboarding and Accounts. As an expert for Tesla for Business you will be a key stakeholder for T4B users and Sales Account Managers, driving towards the achievement of key business objectives and improving the tool itself.

What You’ll Do

You onboard customers onto Tesla for Business, not only from a system perspective but by setting up calls and introduce them to our platform, making sure new T4B users are all correctly set up and ready to use the platform to its full potential
You own and manage our T4B customer inbox by taking care of customer escalations and work towards resolving operational challenges affecting enterprise customers and their drivers
You define and drive the implementation of new processes, procedures and give constructive feedback on how we can improve our internal processes and the platform itself
You ensure continuity of operations by providing quick responses, prompt troubleshooting, and fast resolutions whenever our customers face any challenges
You create production issue tickets for our product and engineers to review and collect feedback from users to ensure feature requests are correctly placed to evolve the platform
You act as the primary point of contact not only to enterprise customers and T4B users but our internal teams across Sales, Delivery, and Service in Central Europe
You ensure T4B users understand, adopt, and comply with Tesla processes and procedures, as well as coach peers, lead and mentor on all Tesla for Business related topics, which includes improving internal resources, E-learnings, and regular calls

What You’ll Bring

You speak and write fluently in German and English
Preferably, you have previous work experience in B2B customer support or customer success
You bring experience in working in a fast-paced operational environment with demonstrated success in driving change and improvement
You have a strong attention to detail while maintaining ability to multi-task and being able to prioritize
You are proactive, open and enjoy being involved with multiple tasks at the same time
You take on responsibility and proactively reach out to different departments to solve issues and keep pushing until you understand the problem and how to fix it
You can build strong professional and customer relationships and establish trust
You are enthusiastic and passionate about change in the transportation industry and accelerating the worlds transition to sustainable energy