Field Support Engineer DC (Germany) in Essen bei EVBox

Field Support Engineer DC

Location: REMOTE, but your local offices will be Amsterdam, NL or Essen, Germany

Are you looking for a predominantly technical position in electronics / embedded software and / or mechatronics for which you must travel regularly? Want to help create a sustainable future of transportation that's better for everyone? If yes, read on to find out more!

About EVBox

We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We're going to need EV charging infrastructure that is accessible, reliable, and future-proof.

About the Role:

Within the L2+ Support & Service team, your mission will be to: support service partners in their skills development; to carry out commissioning, analysis, correction and after-sales support operations on the DC/HPC product range; and to contribute to customer satisfaction through the improvement of service quality.

Under the management of the DC Service and Support Manager L2+, you will be responsible for the following tasks :

• Remotely perform in-depth analyses on the charging stations (analysis of downloaded logs or direct connection to the station), following an L2 support escalation
• Provide technical support to service partners and colleagues
• If necessary, go to the customer site and take charge of solving the technical problem
• Write a detailed report for each of your interventions (analysis or field intervention)
• Contribute to the implementation of the service's documentation and to the improvement of its operation
• Participate to the phases (validation on pilot site then deployment) of software and hardware evolutions on the products
• Ensure the reporting of product non-conformities (technical, functional) and the characterization of bugs, starting from the commissioning of the product
• Contribute to our database in order to share experience and best practices with service partners and colleagues
• Train service partners and your colleagues in the technical expertise of quick charging stations
• Supervise the installation and commissioning of the pre-series and the first terminals of large projects

The experience our team would benefit from:

• 5+ years of experience supporting in technical support, hardware development, preferably in the industry
• An Engineer/Master's degree with a technical background or equivalent work experience, with a major in electronics/embedded systems, electrotechnical, telecommunication, robotic and/or mechatronics field
• An ability to travel frequently in your region
• A previous experience in the automotive industry, sustainable transport, technical supply or energy industry

To be successful in this role, you will need the following technical skills:

• Knowledges in electrotechnical/power electronics: hardware components, AC/DC conversion, EMC
• Good knowledge in embedded electronics : embedded Linux, CAN
• Computer programming knowledge : C, C#, python or raspberry
• Network knowledge : TCP/IP communication
• A very good verbal and written communication skills in English (and German if you are interested in the German role)
• A good understanding of the processes involved in the life cycle of a product: development, industrialisation, production and operation/management
• Mechanical and hydraulic notions: mechanical constraints, water circuits, air conditioning

We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply—we'd love to hear from you.

Skills and Behaviours We Value:

• We're still growing and learning as a business, so we like people who can help us improve with ideas and suggestions
• Experience with or interest in the field of technology, mobility, clean-tech is preferred
• Ability to multitask, prioritise and keep overview when there are multiple customer requests
• Able to remain professional and courteous with customers at all times
• You like to notice details and have a commitment to quality

At EVBox, we believe that when people feel valued and rewarded their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure th