Customer Success Manager in München bei Cartelux

Are you ready to join an industry-leading adtech company with a global footprint? Look no further than Cartelux. Our complete solution empowers brands and local advertisers to create, launch, and measure digital marketing campaigns across a vast range of media networks.

Our mission is to revolutionize advertising for brands and their retail network. Starting our journey in Australia, we're now rapidly scaling with a thriving company culture. While our heritage is within the automotive industry, we're now expanding into other verticals like property, finance, and CPG.

We work with globally recognized brands such as BMW, Ford, Renault, and more. As we continue to grow, we're seeking an intrapreneur at heart to join our team and support our expansion. If you're passionate about adtech and want to work with global brands, this is the opportunity for you.

ABOUT THE ROLE

Join our dynamic and ambitious team at Cartelux as our new Customer Success Manager for EMEA! As our ideal candidate, you will work closely with our existing clients to provide exceptional training, support and media management services, collaborating with client and product leads as well as external partners like Google.

As a young and agile team, we prioritize trust, accountability, care and agility to ensure our clients receive top-notch service. With location flexibility and constant support from all Cartelux team members, you will be empowered to thrive in a constantly evolving business landscape.

If you're a self-managed, talented professional with exceptional relationship skills, we want to hear from you!

KEY RESPONSIBILITIES

• Collaborate with Client & Product Lead to ensure client satisfaction and success
• Provide first line support to clients, addressing requests and offering platform support
• Lead client onboarding and training, as well as assisting in the development of training materials
• Set up, activate and monitor media campaigns, including Google Ads
• Communicate with clients and partners, understanding their needs and anticipating solutions
• Enhance processes and strategies to ensure accurate project delivery
• Perform quality assurance to maintain high-quality delivery standards
• Support the product, sales and technical teams with innovative ideas and processes

SKILLS & EXPERIENCES TO BE SUCCESSFUL IN THE ROLE

• Exceptional customer service skills and a customer-centric mindset with a focus on relationship development
• Outstanding written and verbal communication and presentation abilities
• Superior organizational skills and an unwavering attention to detail
• 5+ years of experience in digital media operation with an agency or platform
• Expertise in advertising with a particular emphasis on digital marketing
• Proven ability to establish trusted relationships with clients and partners
• Collaborative team player with a willingness to work with other members on projects
• Fluent written and verbal German and English. Italian or French language proficiency is a plus
• OEM and/ or automotive experience is a plus
• At the pinnacle of your profession and ready to elevate your career to new heights.

We can't wait to hear from you and learn more about your skills, experiences, and passion for our mission. By joining our team, you will have the opportunity to work with global brands, collaborate with talented professionals, and make a significant impact in the adtech industry.

Don't miss out on this exciting opportunity, apply today through the link at the top of the job ad.

We'll be in touch soon to arrange a meeting and discuss your application further. Let's work together to revolutionize how brands and their retail network advertise!