Specialist, Operations - Europe in Berlin bei Delivery Hero

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!

We are looking for a Senior Specialist, Operations (f/m/d) to join our European business. Delivery Hero Europe consists of 8 different country organizations and is led by a regional leadership team out of Berlin. Delivery Hero’s businesses in Europe are growing rapidly and occupy leading positions.

Your mission:

• You develop an excellent detailed understanding of how all the existing service related systems and products in the DH universe function and their impact on operations

• You own implementation of key service product feature rollouts and standardization across the region in collaboration with the central products and local country teams

• You facilitate and lead calibration sessions with operations and product (Regional & Global) for improvement

• Be a key voice of service side of products while discussing and driving key topics with our multiple global product teams

• You design and deploy system/tools health-check framework

• You lead requirements gathering for new systems development in-sync with all key business stakeholders across regional and global

• You drive top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of system/product improvement opportunities

• You mentor System Improvement projects to drive creation of the most efficient possible SOPs for operations

• You work closely with our Operations & Contact Center teams in all our 8 markets as well as with Delivery Hero's global Ops team

Your heroic skills:

• 3+ years relevant experience working in customer or partner operations environments

• You have at least a Bachelor’s degree from a leading university

• You are highly passionate about increasing efficiency & creating scalable products and systems; and have experience to back it up

• Strong product understanding and track record of successful execution

• You are a doer and a free thinker. You accept and adapt constantly to change

• You have a hands-on mentality, drive, and exceptional analytical skills

• You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo

• Strong analytical skills

• Excellent English communication skills, both written and spoken. (German not required)

Why Delivery Hero?

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home

• Enjoy our free online yoga classes and subsidized Urban Sports Club membership

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program

• Participate in our health campaigns such as seasonal flu vaccination

• Benefit from BVG subsidy or join our Bike rental program

• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

• Develop your skills with your personal educational budget for conferences and external trainings

• Learn German with free classes, access our e-learning platform and participate in our inhouse trainings

• Save responsibly with our attractive corporate pension options

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day

About us:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting