Customer care agent chat for late shift in Potsdam bei notebooksbilliger de AG

WORK-LIFE-BALANCE 30 days of vacation | Flexible working time models | Part-time models
MOBILE OFFICE Home Office | Up to 4 weeks a year of work & travel
OTHER BENEFITS Events | Employee discounts | Fitness | JobRad | and more

We are looking for someone to work permanently in the late shift (Mon-Fri 11:00 to 20:00) for our customer chat.

notebooksbilliger.de can do more than just sell 'cheap notebooks' - we offer everything a tech heart could desire. And that includes unique customer service from our great notebooksbilliger.de team.

#Your tasks: Advise our customers on their purchase decision, assist them in navigating through our store and process orders. You will also provide support after the order has been placed by answering status inquiries or making account changes.
#A Special feature: You support our customers in our chat system and don't lose track even when there are several chats running at the same time.
#Training: You will start with a comprehensive training, in which you will learn everything about our customer service and our merchandise management. Bit by bit, you will then independently take on your first customer inquiries; no one is thrown in at the deep end with us!
#Your team: In addition to the team leaders, there are fixed contact persons in each team who are always there to help you with words and deeds if you get stuck.
#Communication channels: We support our customers via telephone (exclusively inbound), mail, chat and on social media platforms. The team you join after your training depends on your strengths and interests.

Whether in sales, logistics or administration: working at NBB.com has many advantages. What we are proud of: Our teamwork! Only employees who feel comfortable can perform well at the end of the day. That's why we focus on a pleasant working atmosphere, respectful interaction and mutual appreciation. Our diverse teams make us strong!

#DON'T BE SHY: no one expects to find an absolute electronics expert in you. If you are an expert: perfect! If not: no problem either! All important product information is made available centrally and is also conveyed in product training courses. If you can't answer a specific question, your team will always be there to support you!
#Your professional experience: We are looking for career changers, beginners and experienced professionals.
#Language talent: You communicate at a very confident and very good level in both and Dutch and German.
#Communication: You show tact in dealing with customers and enjoy communicating with people. Your grammar and spelling are particularly impressive.

You are interested? Great!
A short resume is totally sufficient - upload it online or if you prefer to send it by mail: bewerbung@notebooksbilliger.de