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About Tritium Founded in 2001, Tritium (NASDAQ: DCFC) designs and manufactures proprietary hardware and software to create advanced and reliable DC fast chargers for electric vehicles. Tritium’s compact and robust chargers are designed to look great on Main Street and thrive in harsh conditions, through technology engineered to be easy to install, own, and use. Tritium is focused on continuous innovation in support of our customers around the world.
About the Role This position reports directly to the VP of European Operations.
The Field Services Performance Manager Europe will be responsible for customer satisfaction in regard to the performance of their chargers in the field and will act as the conduit between the customer and field services and sustaining engineering to ensure uptime of a minimum of 98%.
We are open to where in Europe this role can be performed and it will be 100% remote.
Key responsibilities for this role include, but are not limited to:
- Customer Account Management specifically related to the performance of the customers fleet
- Plan and manage the full relationship between Tritium and its most important European customers.
- Develop and enhance customer loyalty to maximise uptime and performance to SLA’s when they exist.
- Develop a deep understanding of the customers’ business and identify opportunities for improvement in fleet performance and SLA’s and preventative maintenance programmes.
- Manage and build relationships with key decision makers and stakeholders at the customer throughout all levels & functions (Operations, Logistics, Service etc)
- Be the lead point of contact for European customers in regard to fleet performance.
- Ensure clients receive requested parts and services in a timely fashion.
- Communicate client needs and demands to internal stakeholders.
- Forecast and track client fleet performance metrics.
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Participate in quarterly steering committee meetings with executive level stakeholders for key customers in the European region in regard to fleet performance.
- Hold fortnightly or monthly partnership meetings with key customers in the European region in regard to fleet performance.
- Prepare and maintain reporting presentations for customer meetings.
- Escalate any customer issues, complaints or concerns to the responsible senior manager/s within Tritium.
About You - Proven work experience as an Account Manager, Customer Success Manager, Key Account Manager within a technical industry.
- Demonstrable ability to communicate, present and influence key internal and external stakeholders at all levels of an organisation, including executive and mid level.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel and PowerPoint).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Able to deliver high quality results whilst under pressure.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales, Engineering, Finance or other relevant field.
- Ability to speak one or more European languages. French, Italian or German language skills highly desirable.
Benefit Join a fast-paced and dynamic business in green tech. We want to change the world for the better and we work hard to do it every day. Tritium offers competitive salaries, free EV charging at available offices, and a diverse range of learning opportunities and career paths.
Tritium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an adjustment to the recruitment process, just ask.