Consultant business process management Siavio in Oberkochen bei ZEISS Group

Consultant business process management Signavio (f/m/x) in Oberkochen bei ZEISS Group

ZEISS Group

Your Role

Develop a deep understanding of customer needs in modelling business processes and the functionality of Management System (MS) so called process house
Record, evaluate, prioritize and quantify customer needs within Signavio capabilities
Build and maintain strong relationships and network with all key users, stakeholders and take care of stakeholder management
Act as a responsible correspondence for escalation of key user issues and drive the process of resolution
Ensure high customer satisfaction and retention
Ensure knowledge transfer in using the Software to the Users
Act as an interface between the internal team and customers
Review and discuss work results with the team and support in improving work processes
Evangelize the capabilities of the process modelling platform within the ZEISS Organization
Create user platform/community to present implemented process mining solutions for best practice sharing
Support reporting of progress in using the software for management needs
Collaborate in strategically expanding and scaling the CoE

Your Profile

An excellent university degree, preferably Economic or business administration, or computer science, paired with a passion for data and processes
Creative thinking and strong analytical and problem-solving skills
Fluent English and advanced German language skills
Good professional experience in Process modelling and Design, Transformations Processes, or Key User role
Deep understanding of the Software Signavio and also full practice experiences in all modules
Absolute team worker
Strong and successful in project management and able to coordinate national and international project teams
Excellent communication skills and the ability in analyzing business needs together with various stakeholders